As a medical device manufacturer, we are required to document all technical support requests in accordance with regulatory requirements.
For the fastest and most efficient service, please submit your request using the Submit a request link located in the upper-right corner of our Help Center and complete the support form.
Submitting a request through the portal ensures that your inquiry is routed to the appropriate team member and allows you to provide all relevant information upfront, helping us resolve your issue as quickly as possible.
For urgent matters, our Customer Service and Technical Support teams are also available by phone:
Available 6:30 AM–5:00 PM Mon-Fri Pacific Time
Phone: +1 (949) 576 – 2255
To help expedite support, please have your device's serial number available when contacting us.